Empathetics: Managing Difficult Medical Interactions

Empathetics self-paced online courses are based on extensive and novel clinical research conducted at Massachusetts General Hospital. The courses provide insights into how humans process emotions and teaches practical attitudes and skills to improve interpersonal communications. Each course includes a video with rich and interactive content.

Managing difficult interactions with patients and their families is a challenge for many healthcare professionals. This course teaches how to handle difficult interactions with patients and colleagues effectively and professionally. Clinicians learn how to anticipate and recognize the early signs of discord, to manage their own emotions and to effectively manage relationships for optimal outcomes. You might also like The Power of Empathy in Healthcare article in AAPA's News Central.

Learning Objectives

At the conclusion of this activity, participants should be able to: 

  • Define the four components of empathy
  • Describe the importance of empathy in clinical settings
  • Identify empathic responses to challenging medical interactions

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