Empathetics: Communicating Bad News

Empathetics self-paced online courses are based on extensive and novel clinical research conducted at Massachusetts General Hospital. The courses provide insights into how humans process emotions and teaches practical attitudes and skills to improve interpersonal communications. Each course includes a video with rich and interactive content.

This course teaches medical professionals how to deliver bad news to patients and their families in the most compassionate and professional manner. Clinicians in multiple roles often need to communicate unwelcome information and doing this compassionately and effectively has profound impact on patient satisfaction. This lesson meets the criteria for 1.0 credit in end-of-life care. You might also like The Power of Empathy in Healthcare article in AAPA's News Central.

Learning Objectives

At the conclusion of this activity, participants should be able to: 

  • Describe the spectrum of bad news and domains of identity affected
  • List common patient concerns when receiving bad news
  • Identify language tools and empathic statements to aid in communicating bad new
  • Apply the "A VIP" Model in communicating bad news (Alliance, Viewpoint, Imbue Empathy, Plan)
  • Approach communicating bad news with the E.M.B.R.A.C.E. Model

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