Webside Manner: The Best Practices and Skills You Need to Know

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Telehealth and virtual care came at a time of desperate need during the COVID-19 pandemic. Clinicians were able to get reimbursed for providing medical care to patients virtually but often onboarding for this progressive care delivery was lacking in how to deliver the best virtual visit in regard to the environment, modifications to in-person care, and pre-visit/post-visit experience for patients. With this activity, learn important details that optimize the “virtual visit” including tips and tricks, technology hacks, and ways to develop a stronger rapport between a patient and clinician through telehealth. The New Foundations of Telemedicine 2022-2023 Series is a collaboration between AAPA and PAs in Virtual Medicine and Telemedicine (PAVMT).

Learning Objectives

At the conclusion of this activity, participants should be able to:


  • Review the basic settings of virtual care delivery: room selection, lighting, design, internet, electronics
  • Discuss tips in setting the stage for the visit: introductions and summarizations
  • Describe ways to establish and build patient rapport

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