Empathetics: Delivering Bad News
Empathetics self-paced online courses are based on extensive and novel clinical research conducted at Massachusetts General Hospital. The courses provide insights into how humans process emotions and teaches practical attitudes and skills to improve interpersonal communications. Each course includes video with rich and interactive content.
This course teaches clinicians how to deliver bad news to patients and their families in the most effective and professional way. Delivering bad news compassionately has profound implications for patients and their families, improves satisfaction with care and reduces the likelihood of misunderstandings that could lead to malpractice claims.
Learning ObjectivesAt the conclusion of this activity, participants should be able to:
- Recognize emotional responses in patients
- Identify and manage physiologic responses involved in delivering and receiving bad news
- Define the meaning of empathy and explain its importance in delivering bad news
- Demonstrate empathic behaviors for improving patient relationships.
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