Empathetics: Managing Difficult Medical Interactions

For Member Discount Use Coupon Code Empathy2020
Offer Expires May 31, 2020

Empathetics self-paced online courses are based on extensive and novel clinical research conducted at Massachusetts General Hospital. The courses provide insights into how humans process emotions and teaches practical attitudes and skills to improve interpersonal communications. Each course includes video with rich and interactive content.

Managing difficult interactions with patients and their families is a challenge for many clinicians. This course teaches clinicians how to manage difficult interactions with others effectively and professionally. Clinicians learn how to anticipate and recognize the early signs of challenging interactions, to manage their own emotions and effectively manage relationships to reach optimal outcomes.

Learning Objectives
At the conclusion of this activity, participants should be able to:
  • Recognize factors that lead to difficult medical interactions
  • Define the four components of empathy
  • Describe the importance of self-awareness in the context of modern medicine
  • Explain useful behaviors for managing difficult medical interactions and resolving conflicts quickly.


AAPA offers no returns or refunds for online CME activities purchased via the AAPA store. All sales are final.