Empathetics Bundle

Gain knowledge on how to improve the patient and clinician experience and earn up 4 AAPA Category 1 CME credits. Empathetics self-paced online courses are based on extensive and novel clinical research conducted at Massachusetts General Hospital. The courses provide insights into how humans process emotions and teaches practical attitudes and skills to improve interpersonal communications. Each course includes video with rich and interactive content.  Empathetics is a collaboration between AAPA and Empathetics, Inc. Purchase the bundle and save or click titles below to purchase separately. You might also like The Power of Empathy in Healthcare article in AAPA's News Central.

Courses in the Bundle
This course is based on extensive clinical research and provides insights into how humans process emotions, plus teaches practical skills to improve interpersonal communications. The course introduces clinicians to the neuroscience and practice of empathy and emotions and teaches best empathy practices in a clinical setting. This course provides practical skills that clinicians can implement immediately.
Managing difficult interactions with patients and their families is a challenge for many clinicians. This course teaches clinicians how to manage difficult interactions with others effectively and professionally. Clinicians learn how to anticipate and recognize the early signs of challenging interactions, to manage their own emotions and effectively manage relationships to reach optimal outcomes.
Delivering Bad News
This course teaches clinicians how to deliver bad news to patients and their families in the most effective and professional way. Delivering bad news compassionately has profound implications for patients and their families, improves satisfaction with care and reduces the likelihood of misunderstandings that could lead to malpractice claims.

Informed Consent and the Pre-operative Conversation
This course explains the importance of empathy in clinician-patient relations.  It lists the ways that providing informed consent during the pre-op conversation improves the patient, patient delegates’ and provider experience. The course also defines and provides the legal justification for informed consent and describes the factors that influence patient uncertainty and anxiety as well as identify facial expressions as a way to determine the appropriate, empathic response to patient anxiety and other concerns.

AAPA offers no returns or refunds for online CME activities purchased via the AAPA store. All sales are final.