ENT for the PA-C 2019: Enhancing Communication to Reduce Errors

This activity defines the connection between medical errors and communication, and provide discrete communication skills to reduce risk of error by leveling hierarchy between patient/provider as well as within the healthcare team.

Learning Objectives

At the conclusion of this activity, participants should be able to: 
  • Understand the strong connection between communication and patient safety
  • Recognize the role of hierarchy in communication within the healthcare team and in direct patient care
  • Implement techniques to elicit others’ perspectives in order to level hierarchy, to align with patients and within teams, and ultimately to reduce medical errors
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