ENT for the PA-C 2019: Enhancing Communication to Reduce Errors
This activity defines the connection between medical errors and communication, and provide discrete communication skills to reduce risk of error by leveling hierarchy between patient/provider as well as within the healthcare team.
Learning ObjectivesAt the conclusion of this activity, participants should be able to:
- Understand the strong connection between communication and patient safety
- Recognize the role of hierarchy in communication within the healthcare team and in direct patient care
- Implement techniques to elicit others’ perspectives in order to level hierarchy, to align with patients and within teams, and ultimately to reduce medical errors
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