The benefits of effective communication skills extend beyond patient satisfaction with the healthcare interaction. Communication also influences the clinical aspects of care. Communication improves the practitioner’s ability to make sound medical decisions.
This, in turn, leads to improved health outcomes and may reduce liability risk.
Upon completion of this activity, participants should be able to:
Learn communication skills that improve ability to obtain comprehensive patient history and increase patient compliance
Understand how better communication affords the opportunity for the patient to make decisions based on shared and realistic expectations
Address challenges inherent in making difficult decisions and conveying bad news